Whole Body Health fills 50% of their empty appointments with Prompt

Whole Body Health Physical Therapy is a 15-provider practice with 5 locations, based in Portland, Oregon. CEO and physical therapist Bryan Lang recently spoke with us about why they chose Prompt and how the experience changed his opinion about what a PT EMR can do for a practice.

Since switching to Prompt, positive outcomes include:

• Total visits increased by 25%
• Plan of Care completion up by 10%
• 50% of empty appointment slots filled
• Meaningful increase in online reviews
• Improved staff efficiency
• Stronger strategic insights from unified billing and practice data

The search for a better support experience

Bryan and Whole Body Health were early adopters of their previous EMR. As they ran into issues or areas for improvement, it became clear their feedback wasn’t being heard. “There was customer service in the beginning, then it just derailed,” Bryan said. “It was like talking to a brick wall.”

The team started looking for a better technology partner, and an industry peer recommended them to Prompt. “We took a demo, and the rest is history,” Bryan said.

Bringing practice and financial data together in one easy place

Prior to switching, the practice was using separate platforms for billing and EMR. Using Prompt helped unify the team’s entire workflow. “I didn’t realize how effective and how important one system together was going to be,” Bryan said. 

“I don’t know how I could explain it. You have to actually see what it looks like to have data that is actually true, happening in real time and getting real numbers about what your reimbursement is per visit and pair that with your productivity level. Everything combined is just a game changer,” Bryan said.

In addition to consolidating and simplifying how the practice ran, Prompt also provided a new level of visibility into actionable metrics, such as reimbursement per visit and staff productivity. This comprehensive, real-time data has made “a world of difference” for running the practice. 

Filling schedules and boosting revenue 

As the practice owner, Bryan’s favorite Prompt feature has been the automated waitlist filler. It has helped the practice battle cancellations and fill 50% of vacant appointments, which “is a lot for us” Bryan said. Enabling patients to schedule online has also been a huge contributor to the business. After switching to Prompt, overall visits to the practice increased by 25%.

All-time high efficiency keeping costs down

As patient volume has grown, the staff has been able to run at all-time efficiency levels without needing to overhire. Prompt has streamlined the team’s work and allowed operational costs to level off, while revenue has steadily climbed. “That’s how you get more profit,” Bryan said.

Happier, healthier patients and word of mouth

“Not only are we getting more people in the door,” Bryan said, “We’re actually retaining patients longer.” This has resulted in a 10% increase in POC completion. Patients are more consistently achieving the treatment results they’re seeking. 

These successful treatments, paired with the great experience of working at a more efficient clinic, has not only improved immediate revenue but kept positive reviews flowing to help attract future patients. Bryan says Prompt’s online review gathering feature played a big role also, and made this process easier and more successful than he’s ever seen. 

“It’s honestly kind of baffling, because we’ve had NPS surveys and online review generation before, and we never had the same kind of conversion,” Bryan said.

Prompt is dedicated to helping practices like Whole Body Health not only retain their patients – and help them achieve their treatment goals – but also keep new patients coming in the door. We’re excited to continue driving these positive changes for more practices.