Prompt helps Universus Physical Therapy use 1 biller for 10 providers

Shaden Ghattas is the owner of Universus Physical Therapy, a 10-provider practice in Long Island, New York. 

Before switching to Prompt, Universus had issues with internal communication and workflows, as well as therapists being bogged down in notes. After switching to Prompt, they’re able to: 

• Communicate efficiently with each other
• Spend less time on notes
• Manage billing for 10 providers with just 1 biller

Increased modernization and efficiency

One of the standout aspects of working with Prompt, Shaden said, is its commitment to innovation and responsiveness. 

“One of the reasons I really love working with Prompt is that our feedback is taken into account on a very quick turnaround. We can submit a suggestion either to a team member or more formally through their platform, and we get a response. And I would say 95% of the time there’s actually change,” Shaden said.  

Aside from quick responses and continuous new features and updates, Prompt’s capabilities have allowed Universus to update and improve their workflows. 

“The system itself is very 21st century,” Shaden said. As a result, Universus is able to improve their communication and internal practice workflows to streamline their processes and focus on what matters most: patient care. 

“Another way Prompt has improved our streamlining of our practice is the modernization of it. We find that being able to communicate with our team members with the ‘at’ tagging and the ability to create tasks for other team members has created really great communication for us,” Shaden said. 

Faster documentation, happier therapists

Before switching to Prompt, on-time note submission was a big problem for Universus. Now after switching, not only has submission time gone down, but therapists are able to complete more of their notes at work.

“Our therapists really love working with Prompt,” Shaden said. “We used to have very slow turnarounds on note submission. But since implementing Prompt, our therapists have gotten notes done faster. They’re taking home less notes. I’m able to look at some of the reporting on that, and I’ve seen a really big improvement in notes done over the weekend and at night.” 

Billing efficiency at scale

Though Universus has 10 providers in their practice, they’re able to get by with just 1 biller–made possible by Prompt’s intuitive and streamlined billing capabilities.

“Prompt has allowed us to make billing extremely efficient. We have 10 providers and 1 biller currently working on our claim submission and ARR,” Shaden said. “And thanks to Prompt, it’s very streamlined. It’s very easy to use. There are a lot of systemizations we can put in place that allow us to push through claims to the right buckets.”

Prompt’s automation and workflows ensure that claims are routed to the appropriate buckets, reducing errors and delays in their approval. 

From improving communication and documentation efficiency to streamlining billing operations, switching to Prompt has ensured the business runs smoothly—allowing Shaden and her team at Universus to focus on what matters, delivering high-quality care to their patients. 

Schedule a demo today to learn more about how Prompt can help you do the same in your practice.